Política de reembolsos

1. In short

• Within 24 hours after delivery: you can ask for a full refund of the order without giving a reason, even if the proxies work.
• Not delivered: if the proxies were not delivered, you get the full price back.
• Not working: if the proxies do not work as ordered and we cannot fix this after checking, you get the full price back.

This Refund Policy is part of the Terms of Use.

2. Full refund within 24 hours

If you ask for it within 24 hours after the proxies were delivered, we refund the full price of the order. The 24 hours are counted from the delivery time recorded for the order. You do not need to explain why and the proxies do not need to be faulty.

After a refund you must stop using the proxies of that order. We may refuse this refund if we see that the right is being abused, for example if proxies are repeatedly bought and returned, or if they were used for a prohibited purpose (see the Terms of Use).

3. Proxies not delivered

If an order fails, or the supplier cannot deliver it, the amount is returned to your balance, normally automatically. If an order is held for manual review, we resolve it and, if it cannot be fulfilled, return the full amount. If your order seems stuck, write to us.

4. Proxies that do not work

If delivered proxies do not connect, or do not match what you ordered (for example the wrong country or type), tell us as soon as you notice, and within the term of the order. We check them. If we confirm the problem and cannot fix it, we refund the full price of the order.

A block or restriction by a particular website or service is not a malfunction of the proxy (see the Terms of Use, section on blocks). After the first 24 hours we do not refund proxies that work.

5. How to ask for a refund

Write to legal@example.com from the address of your account and give the order number. A reason is needed only for the cases in sections 3 and 4.

You can also describe the problem in the chat on the site. The assistant can answer questions and show your orders, but at present it cannot issue refunds or pass requests on to a person, so please send refund requests by email. See also Contacts.

6. How the refund is paid

A refund is recorded in the ledger of your account as a refund entry: the amount returns to your balance in US dollars and you can see it under “Balance and operations”. You can use it for new orders.

If you want the money back to the wallet you paid from instead, say so in your request. We send it manually to the wallet you give us, in the cryptocurrency you used, at the exchange rate of the moment of the transfer, and we tell you in advance if network fees of the transfer are to be deducted.

7. Unspent balance

Money you have topped up and not spent stays on your balance for future orders. If you want unspent balance returned, write to us: we consider such requests one by one and in accordance with the law that applies to you.

8. What is not refunded

• an order whose proxies work, after the first 24 hours;
• blocks, captchas or restrictions imposed by websites on working proxies;
• the remaining term of proxies that we disabled because you broke the rules;
• network fees of your own payments to us.

These rules add to, and do not replace, your mandatory rights as a consumer under the law of the country where you live.