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1. About these Terms

These Terms of Use (the “Terms”) govern your use of the Hopmind website and service (the “Service”). The Service is operated by VeloStratus Systems LLC (“we”, “us”, the “Operator”), whose details are shown at the top of this page.

By creating an account, placing an order or otherwise using the Service you agree to these Terms, to the Privacy Policy and to the Refund Policy, which is part of these Terms. If you do not agree, please do not use the Service.

2. What the Service is

Hopmind is a conversational storefront for static proxy servers (ISP and datacenter proxies with IPv4 addresses). You describe your task in a chat, the assistant helps you choose an offer, the system calculates the price, and nothing is ordered until you explicitly confirm it.

We resell proxies that are provided by a third-party supplier (currently Proxy-Seller). We do not operate the network ourselves. A proxy is an intermediary IP address: we give you access to it for the term you paid for, and we do not own or control the websites and services you use it with.

The assistant is software based on a language model. It can make mistakes. The order summary shown before you confirm (proxy type, country, term, quantity, declared purpose and price) is what counts, so please check it carefully. The price is calculated by our system, not by the assistant.

The free tools and guides on the site are informational. We try to keep them accurate, but programs and websites change, so they come without any guarantee.

3. Your account

To confirm orders and top up your balance you need an account with an email address and a password. You must confirm the email address by the link we send you. Please give us a real address that you control.

You must be at least 18 years old and able to enter into a binding contract. You are responsible for keeping your password secret and for everything that happens under your account. Tell us at once if you think someone else has access to it.

One person should have one account. We may refuse to register or may close accounts that are created to circumvent our rules or limits.

4. Purpose of use

Every order includes a purpose of use (for example, working with a marketplace, a social network, data collection or general web use). You choose it in the chat, and it is part of the order you confirm.

The purpose is passed to our supplier, which selects suitable addresses for it. We match your words to a category from our catalog and pass only the name of that category, not your free text. You must declare the purpose truthfully. Declaring a different purpose in order to avoid a restriction, or using the proxies for something other than the purpose you declared, is a breach of these Terms.

5. What is not allowed

You may not use the Service or the proxies you receive:

• for anything that is illegal under the law that applies to you, to us, or to the place where the target service or the proxy is located;
• for fraud, including payment fraud, carding and the use of stolen accounts or data;
• for unauthorised access to systems, accounts or data, hacking, credential stuffing, phishing, or to distribute malware;
• for denial-of-service attacks, botnets or any activity that deliberately overloads or disrupts a service;
• for spam and unsolicited bulk messages, or for harassment, threats or abuse of other people;
• for any content or activity involving the sexual exploitation of children;
• to evade sanctions or export controls, or to deal with persons or places where such dealings are prohibited;
• in a way that breaks the rules of our supplier. Those rules apply to the proxies you receive, and we will send you the relevant rules on request;
• to attack, overload or resell access to the Service itself, or to use automated tools against the Service beyond what the site permits.

Several of these uses are ordinary and legal in some countries and not in others. You are responsible for checking that your use is lawful where you are and where the target service is.

6. Suspension and termination

We may suspend or close your account, cancel or stop an order, or disable proxies without prior notice if you breach these Terms, if we reasonably suspect abuse or fraud, if our supplier or a payment provider asks us to, or if a court or authority requires it. When we can, we tell you why.

If we end your use because of your breach, the paid term that remains is not refunded to the extent the law allows. You may stop using the Service and ask us to close your account at any time.

7. Prices and payment

Prices are in US dollars (USD). The price of an order is calculated when you confirm it and is shown to you first. Once you confirm, the price of that order does not change. Unless the summary says otherwise, the price shown is the total you pay for the order. You are responsible for any taxes or duties that your country imposes on your purchase.

You pay by topping up your account balance in cryptocurrency through a third-party crypto payment processor (Plisio). Orders are paid from the balance. The balance is a prepaid amount for use in the Service: it is not a bank account, it earns no interest, and it is not insured.

Blockchain network fees and exchange rates are on your side. A payment is credited after the network confirms it and the processor reports it to us, which can take time. If you send a different amount or currency than invoiced, or pay after an invoice has expired, the processor’s rules apply and we may need to review the payment manually. Write to us if a payment does not appear.

8. Delivery

When you confirm an order, the price is reserved from your balance and we place the order with the supplier. We usually deliver within minutes, but we cannot promise a delivery time because it depends on the supplier. You see the status of the order in the chat and in your account.

When the proxies are ready, their access details are shown to you in your account (“My proxies”) and in the chat. We store the access details in encrypted form. The term of use starts when the supplier activates the proxies, and the expiry date is shown with the order.

If the supplier cannot deliver, or the result of the order is unclear, the order may be held for manual review by us. If it cannot be fulfilled, the full amount is returned to your balance.

9. Refunds

Refunds are governed by the Refund Policy. In short: a full refund of an order within 24 hours after delivery without giving a reason, and a refund if the proxies are not delivered or do not work.

10. No guarantee against blocks

A proxy is an IP address. Websites and services may block, rate-limit or challenge any IP address at any time and for their own reasons, including addresses that are new and addresses that are well known. We do not guarantee that a proxy will work with a particular website or service, that it will not be blocked, or that your task will succeed.

A block or restriction by a particular website is not by itself a malfunction of the proxy. Whether the proxy connects and behaves as ordered is a different question; see the Refund Policy.

11. The Service as it is

The Service depends on third parties: the proxy supplier, the payment processor, the language model provider, the email provider and hosting providers. We try to keep the Service available, but we provide it as it is and as available. It can be interrupted for maintenance or because of a failure of a third party. We may change the catalog, prices, features and the Service itself.

12. Limits of liability

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, loss of business or data, or for blocks, bans and restrictions imposed on you by third-party websites and platforms. Our total liability for any claim related to the Service is limited to the amount you paid for the order the claim relates to.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, such as liability for fraud or for death or personal injury, or your mandatory rights as a consumer under the law of the country where you live.

You are responsible for your use of the proxies. To the extent the law allows, you will compensate us for losses and claims that arise from your breach of these Terms.

13. Our content

The site, its design, texts and software belong to us or our licensors. You may read and use them for your own purposes with the Service, and you may quote them with a link to the source. You may not copy the site as a whole, scrape it automatically beyond what robots.txt permits, or present it as your own.

14. Changes to these Terms

We may update these Terms. The current version and its effective date are shown on this page. We will tell you about material changes by email or on the site before they take effect. If you keep using the Service after the effective date you accept the new version; where the law requires it, we will ask for your agreement again. Orders placed before a change are completed under the Terms that applied when you placed them.

15. Governing law and disputes

These Terms are governed by the law of Marshall Islands, without affecting the mandatory consumer protection rules of the country where you live that you cannot give up by contract.

If you have a complaint, please write to us first (see Contacts): most problems are solved quickly that way. If we cannot agree, the dispute is decided by the competent courts of Marshall Islands, unless mandatory law gives you the right to bring a claim in the courts of your own country.

16. General

If a part of these Terms is invalid, the rest stays in force. These Terms, together with the Privacy Policy and the Refund Policy, are the whole agreement between you and us about the Service. You may not transfer your rights under these Terms to someone else without our consent; we may transfer ours to a successor of the Service.

These Terms are provided in several languages for convenience. If the versions differ, the English version prevails, unless mandatory law says otherwise.

17. Contact

Questions about these Terms: legal@example.com. All contact options are on the Contacts page.